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Return & Refund Policy
Return and Refund Policy – Nomad Fits
Last Updated: October 11, 2026
At Nomad Fits, customer satisfaction is important to us. We want you to feel confident when shopping with us. This policy explains the conditions and process for requesting returns, replacements, and refunds for purchases made through our website.
1. Return Eligibility
Eligible products may be returned within 7 days of delivery, subject to the conditions below.
To qualify for a return:
- The product must be unused, unworn, unwashed, and in its original condition.
- Original tags, packaging, accessories, and any included items must be retained.
- Proof of purchase or an order number must be provided.
- The return request must be submitted within the applicable return period.
Products that do not meet these conditions may be ineligible for return, except where a remedy is required by applicable law.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery, preferably with clear photographs or a video showing the issue.
We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.
Please retain the product and its packaging until your request has been reviewed.
3. Non-Returnable Products
For hygiene, safety, and product-protection reasons, certain items may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law.
These may include:
- Used beauty and personal-care products.
- Products with broken hygiene seals.
- Used or washed clothing and footwear.
- Items specifically marked as non-returnable before purchase.
- Perishable or hygiene-sensitive products, where applicable.
This list does not exclude any return, refund, or other remedy that customers are legally entitled to receive.
4. How to Request a Return
To request a return or report a product issue:
- Contact us using the email address or phone number below.
- Provide your order number, product name, and reason for the request.
- Include photographs or videos if the product is damaged, defective, or incorrect.
- Wait for our instructions before shipping any item back.
- Pack the product securely and follow the return instructions provided by our support team.
Please do not send products to an address without receiving return instructions from us.
5. Refund Policy
Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.
Approved refunds will generally be processed within 5–10 business days. The time taken for the money to appear in your account may vary depending on your bank, payment provider, or original payment method.
Refunds will generally be issued to the original payment method where possible. If an alternative method is required, we will communicate the available options.
Any legally required refund or remedy will be provided in accordance with applicable law.
6. Return Shipping Charges
- Damaged, defective, or incorrect products: We will provide an appropriate resolution and will not charge you return shipping fees where we are responsible for the issue.
- Change of mind or other eligible returns: Return shipping charges, if any, will be communicated before the return is arranged.
7. Cash on Delivery Orders
For eligible Cash on Delivery (COD) orders, approved refunds may be issued through a suitable refund method agreed upon with the customer.
Customers may be asked to provide the necessary details to process the refund securely. We will never ask for your UPI PIN, banking password, or OTP to issue a refund.
8. Order Cancellation
Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return process may apply instead.
If payment has already been collected for an eligible cancellation, the applicable refund will be processed in accordance with this policy and applicable law.
9. Exchanges
Exchanges may be available for eligible products, subject to stock availability and the applicable return conditions.
If the requested replacement is unavailable, we will communicate the available alternatives, including a refund where applicable.
10. Contact Us
For return, replacement, cancellation, or refund assistance, contact us:
Store: Nomad Fits
Email: [email protected]
Phone: 8589801598
Website: nomadfits.com
Please include your order number when contacting us about an existing purchase so we can assist you efficiently.
Thank you for shopping with Nomad Fits. We appreciate your trust and will do our best to resolve your concerns fairly and promptly.
Nomad Fits — Your Style. Your Lifestyle. Your Choice.